Ellen Leonard

Business Operations
Manager & Consultant

Helping you manage the back-end systems that drive your consultancy or small business so that you can focus on doing what you love.

I’m a check-list lover who gets sh*t done!

My Services

Subscription, per project, and hourly options available.

FINANCIALS

  • Help you make sure bills are paid on time and on budget.

  • Set up and maintenance of financials in Quickbooks Online.

  • Financial reporting in a way that you and your accountant can understand.

WEBSITE MAINTENANCE

  • Updating websites.

  • Maintaining blogs.

  • Managing courseware.

CLIENT MANAGEMENT

  • Meeting support: preparation and research before, taking notes during, and making sure you follow-up after.

  • Creating automations for client-facing interactions.

  • CRM maintenance.

  • Engaging in non-client-facing tasks that allow you to focus on your client relationship.

SALES SYSTEMS

  • Implement and manage CRM and other digital tools to enhance efficiency and customer engagement.

  • Build automations, including email sequences and funnels.

  • Streamline virtual workflows to enhance productivity and customer interaction.

DON’T HIRE ME FOR….

I will never tell you I can do something that I’m not confident I can accomplish. Here are some things you should NOT hire me to do:

  • Sales - I am great at setting up all of the systems to sell, but not great at actually selling.

  • Writing Copy - I can write professionally (responding to emails, etc…), but I am not a marketing or sales expert.

STRATEGY & SUSTAINABILITY

Create a system so strong you need me less and less until you won’t need me anymore.

  • Streamline virtual workflows to enhance productivity and customer interaction.

  • Coordinate and optimize daily operational and administrative activities to support business goals.

  • Help decide what apps are best and then implement.

  • Design systems to streamline all aspects of your business.

PODCAST PRODUCTION

I ran my own podcast for over two years, so I have extensive back-end experience.

  • Recording and uploading, with limited editing.

  • Creation of show notes, transcription, and marketing collateral (social media posts, etc…).

ONLINE EVENTS

  • Organizing, facilitating, and managing remote events and talks.

  • Support developing presentations and educational content.

  • Provide technical support during events while you present.

“When I work with Ellen, I feel like I can breathe again. She has an amazing and rare ability to manage business operations and hold people accountable in a way that is incredibly compassionate, calm, and clear.”

-Andrea Goulet, CTO Heartware, Founder of Legacy Code Rocks + Empathy in Tech

“I know whatever I bring her will go away for me afterwards. She is resourceful, reliable, and enjoys doing all of those operational tasks that are required in order to be successful in business, but I don't personally want to do.”

-Marian Hartman, Co-Founder and Principal Learning Designer, Deep Roots LLC

“Ellen's got this rare combo of compassion and boundary-setting ninja skills that's tailor-made for operations. She's not just organized and efficient; she's always on the lookout for ways to level up our game. When she hits a bump in the road, she doesn't just sit there – she dives into research and keeps asking the right questions until she figures it out. .”

-Katie Werremeyer, CEO Heartware

Quickbooks Online

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Kajabi

•

Convertkit

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Canva

•

Pipedrive

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Squarespace

•

Notion

•

Google Suite

•

Slack

•

Mailchimp

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Quickbooks Online • Kajabi • Convertkit • Canva • Pipedrive • Squarespace • Notion • Google Suite • Slack • Mailchimp •

Hi! I’m Ellen.

I’ve been running my own company, Ellen Leonard LLC, since 2012 - doing most of the back-end work myself. I discovered that what I most enjoy is the operations of businesses.

I LOVE doing all of the work that most people would rather not do.

Here’s what you need to know:

  • I’m incredibly organized.

  • I get things done when I say I will.

  • I ask questions if I’m uncertain.

  • I will never tell you I can do something that I’m not confident I can accomplish.

  • I work fast.

  • I respond quickly to questions.

Delegate your tasks to me!

I want to make
your life easier!

I’ve got you covered…

  • Microsoft 365

  • Google Suite

  • Slack

  • Quickbooks Online

  • Pipedrive

  • Notion

  • Asana

  • Eventbrite

  • Acuity

  • Calendly

  • Zoom

  • Dropbox

  • Adobe Acrobat

  • Otter

  • Garageband

  • Kajabi

  • Squarespace

  • Zapier

  • Canvas

  • Convertkit

  • Mailchimp

  • Trello

  • Basecamp

…and I’m always happy to learn new apps!

What people are saying…

  • When I work with Ellen, I feel like I can breathe again. She has an amazing and rare ability to manage business operations and hold people accountable in a way that is incredibly compassionate, calm, and clear. Her background in stress management means that she emphasizes capacity building and sustainability, which helps teams deliver more effectively. Ellen shines as a facilitator and when she leads meetings, they're both productive and enjoyable. In times when things feel uncertain and frantic, Ellen is the person you want by your side to keep things grounded, focused, and moving forward.

    -Andrea Goulet, CTO Heartware, Founder of Legacy Code Rocks + Empathy in Tech

  • If you're on the hunt for someone who's not just good but downright exceptional at what they do, let me introduce you to Ellen. She's the real deal, the powerhouse COO at Heartware, the backbone of our startup journey, and I couldn't imagine navigating this wild ride without her. She's not just organized and efficient; she's always on the lookout for ways to level up our game. When she hits a bump in the road, she doesn't just sit there – she dives into research and keeps asking the right questions until she figures it out. When it comes to getting things done, Ellen is in a league of her own. She's fast, reliable, and her communication skills are top-notch. I swear, she's got this superpower where she gets stuff done yesterday! Ellen's that rare breed who actually enjoys rolling up her sleeves and diving into the tasks most people would rather avoid – and trust me, you only have to ask her once.

    — Katie Werremeyer, Co-founder + CEO of Heartware

  • I always look forward to calls with her because I know whatever I bring her will go away for me afterwards. She is resourceful, reliable, and enjoys doing all of those operational tasks that are required in order to be successful in business, but I don't personally want to do. I'm very grateful to her!

    — Marian Hartman, Co-Founder and Principal Learning Designer, Deep Roots LLC

Let's Chat